Frequently Asked Questions
How can we help?
The delivery date for your order will depend on which shipping method you selected in the checkout.
You can see all the information about our shipping options here.
If your order is placed before 2pm then we aim to dispatch on the same day (excluding bank holidays & weekends). You will receive a confirmation from us as soon as your parcel has been dispatched from our warehouse. You will also receive an email or text from Royal Mail with details of how to track your order.
All our UK orders are shipped with Royal Mail.
Parcels are delivered Monday – Saturday. Most deliveries are made before 4pm on the scheduled day of delivery.
Please call us as soon as possible if you’d like to cancel your order.
If you order has not been dispatched, we can cancel your order and process a refund. If your order is already out for delivery, then we ask that you return your order to us and we will process a refund when it’s received.
At the moment we only deliver within the UK.
We are looking at international delivery options and hope to have this available soon.
We’re sorry, we can’t edit or amend orders.
We may be able to cancel your initial order, if you call us as soon as possible (although this isn’t guaranteed) and you can then place a new order for all the items needed.
You can return your order to us within 28 days if it is unused, undamaged and in the original packaging.
Returns label are free (excluding card, wrapping paper & gift bag products, where you will need to pay for the cost of return).
Please email firstname.lastname@example.org with the details of your order and which items you would like to return. We will send you a Royal Mail returns label which will need to be printed, fixed to your parcel and returned through a Royal Mail drop off point.
We’re so sorry that your order isn’t quite right.
If your order is incorrect then please get in touch with us and we can arrange a return for the incorrect items and will send out your correct order as soon as possible.
If your order is broken or damaged, then please send an email with a photo attached and we will send out a replacement as soon as possible.
Yes! When you get to your basket, you can go straight through the checkout without creating an account.
If you do have an account, you can log in when you’re in the checkout to save your order details.
Don’t worry! If you’ve forgotten your password then visit the 'My Account' page and click the ‘Forgot Your Password?’ link, enter your email and we’ll send you a link to reset your password.
If this is still not working, send us an email to email@example.com and we’ll try our best to fix this for you.
If you’ve got a unique discount code, then you can enter this in the checkout (after you've proceeded through the basket).
Only one discount code is valid per order, please check the T&Cs for the discount code.
We accept payments from: Visa, Mastercard, American Express & PayPal
All payments made are completely secure.
We don’t currently offer a gift wrap service or a service to add a personal message.
You can select the ‘This is a Gift’ box in the basket, and we will not include an invoice with your order & will instead pop a ‘This is a gift from someone special’ postcard in their order.
Please make sure you let them know there’s something special on the way.