Please note that our warehouse is closed on weekends, all orders are dispatched Monday - Friday and any orders placed on weekends and bank holidays will not be dispatched until the next working day. All of our UK orders are currently delivered by Royal Mail.
UK Standard Tracked Delivery
We aim to dispatch our standard delivery orders from our warehouse on the same day (excluding weekends & bank holidays) however this is not guaranteed. After your order has left us it should be delivered to you within 5 working days.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.
UK Next Working Day Tracked Delivery
To guarantee next day delivery your order must be placed before 1pm Monday – Friday (excluding bank holidays). Any orders placed after 1pm Friday – Sunday will be dispatched on Monday and arrive on Tuesday.
Orders placed on a bank holiday will be dispatched the next working day.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.
UK Card First Class Delivery
This shipping rate is only available on orders of up to 2 standard greeting cards (excludes any handmade or boxed handmade cards).
We aim to dispatch our card first class delivery orders from our warehouse on the same day (excluding weekends & bank holidays) however this is not guaranteed. After your order has left us it should be delivered to you within 2 working days.
This is an untracked service, however we will receive confirmation of delivery. If you would like our card order tracked, please select either our Standard or Next Day tracked services in the checkout.
Please note if you are ordering for delivery to the Scottish Highland & Islands, Northern Ireland or Channel Islands there may be a delay in the delivery times stated above.
Tracking Your Order
If you order either UK standard delivery or UK next day delivery these will be sent via a Royal Mail service.
If Royal Mail are unable to safely deliver your parcel, they will leave a calling card so that you can arrange collection or arrange re-delivery or delivery to your local collection office.
Please contact Royal Mail directly if you need to check or change your delivery.
Note: Our card first class delivery option is not tracked, if you would like your card order tracked, please select either Standard or Next Day tracked services in the checkout.
Returns
UK returns: If you have placed an order to within the UK and change your mind after receiving your order or there is something wrong with your order, then we are happy to process a return & refund for you, within 28 days of your order date.
Our FREE returns service is valid for all items, excluding cards, Our Extra Large Me to You Bears (unless damaged or faulty), wrapping paper & gift bags (you will need to pay for the postage cost to return these items).
We will only refund you in full for returned items if they are undamaged and still remain in their packaging. We do not refund the original cost of delivery.
If you need to arrange a return then please get in touch and email returns@metoyou.com.
Cards, wrapping paper & gift bags will need to be returned to us through your own means to:
Me to You Returns Carte Blanche Greetings, Unit 3, Chichester Business Park, City Fields Way, Tangmere, PO20 2FT
Returns are processed within 5 working days of receipt back to our warehouse and refunds can take up to 3 working days to appear in your account.
We do not currently offer an exchange service. If you would like to exchange for another item please place a new order for the items and return the unwanted items to us.
Faulty Items
We take every care to make sure items arrive with you in the same perfect condition that they leave us. Unfortunately, from time to time an item may be damaged in transit or be faulty.
If anything in your order is faulty in any way please get in touch as soon as possible either through our contact form and we will arrange to send a replacement.