Delivery & Returns

When choosing the perfect gift for someone special we know how important it is that it arrives on time and in perfect condition.

Please note:

Whilst we are still operating and dispatching your orders, due to the Covid-19 virus in the UK, there may be some delays. Royal Mail continue to operate, but due to increased absences some services may be affected with possible delays to delivery.

We have ensured that all government advice on social distancing is being adhered to in the processing of your order and Royal Mail have also created additional social distancing measures.

Royal Mail are temporarily not delivering letters on Saturday. If you choose Card Only delivery, please note this will be delivered Monday – Friday only.

Shipping Method Delivery Time Cost
Standard 2 - 3 working days after dispatch £2.99
Next Day Next working day after dispatch - when ordered before 1pm £4.99

We use Royal Mail to ship all UK orders. You will receive a notification from us once your order has been dispatched for from us and this is when your delivery timescale starts.

We aim to dispatch all orders on the same day, but in some instances, this may not be possible due to collection times and volumes.

Royal Mail typically deliver Monday – Saturday.

Please not if you are ordering for delivery to the Scottish Highland & Islands, Northern Ireland or Channel Islands there may be a delay in the delivery times stated above.


Standard Tracked Delivery

We aim to dispatch our standard delivery orders from our warehouse on the same day (excluding weekends & bank holidays) however this is not guaranteed. After your order has left us it should be delivered to you within 1- 3 working days.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.

Next Day Tracked Delivery

To guarantee next day delivery your order must be placed before 1pm Monday – Friday (excluding bank holidays). Any orders placed after 1pm Friday – Sunday will be dispatched on Monday and arrive on Tuesday. Orders placed on a bank holiday will be dispatched the next working day.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.


Tracking Your Order

If you order either UK standard delivery or UK next day delivery these will be sent via a Royal Mail Tracked service. Once we dispatch your item you will receive a notification from Royal Mail with your unique tracking number and a link to check the status of your delivery.

On the morning Royal Mail are expecting to deliver your parcel you will receive another email and text (if we have been provided this information) letting you know your parcel is on its way. You will receive another email and text once the parcel has been delivered to you.

If Royal Mail are unable to safely deliver your parcel, they will leave a calling card so that you can arrange collection or visit the Royal Mail tracking link to arrange re-delivery or delivery to your local Post Office.

Please contact Royal Mail directly if you need to check or change your delivery.


Returns

If you change your mind after receiving your order or there is something wrong with your order, then we are happy to process a return & refund for you.

Our FREE returns service is valid for all items, excluding cards.

We will only refund you in full for the returned items if they are undamaged and still remain in their packaging. We do not refund the cost of delivery.

If you need to arrange a return then please get in touch and email returns@metoyou.com.

Cards will need to be returned to us through your own means to: Me to You Returns Carte Blanche Greetings, Unit 3, Chichester Business Park, City Fields Way, Tangmere, PO20 2FT

Returns are processed within 5 working days of receipt back to our warehouse and refunds can take up to 3 working days to appear in your account.

We do not currently offer an exchange service. If you would like to exchange for another item please place a new order for the items and return the unwanted items to us.

Faulty Items

We take every care to make sure items arrive with you in the same perfect condition that they leave us. Unfortunately, from time to time an item may be damaged in transit or be faulty.

If anything in your order is faulty in any way please get in touch as soon as possible either through our contact form and we will arrange to send a replacement.